CRM and Data Mining

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Hi,
I am an MBA student and my thesis subject is CRM and Data Mining. I established the structure of my thesis as shown below:

1. Customer Knowledge
1.1.Segmentation
1.2.Campaign Management

2.Customer Acquisition

3.Customer Loyalty

4.Customer Base

5.CRM and Data Mining

6.Implementation

According to this structure, I need to know the correlation between CRM and Data Mining Techniques, especially for analytic approaches.

So, I especially need data mining implementations for CRM

Thanks for your helps,
Best Regards.

Arif.

arif TOK

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