Some how, I don’t know how! I have found myself working in CRM.
I’m a Marketing undergraduate and have some idea of the information I’m getting, but I’m finding terminology In CRM related documents a bit confusing, I live in Mexico and it’s kind of hard to get good up to date books here and this is kind of urgent, so I would greatly appreciate any help you can provide.
Especially on a glossary of terms.
Also if you know where to get an on-line crash course on CRM would be great.
Thanks in advance