We would like to know how CRM is implemented in Banking Sector?Could we get some demos of how It is implemented? sapna
Please please - understand that CRM is not a IT system. How do you demo a business philosophy that includes business systems (soft systems), business change and a whole load of different It technologies from computers and software to telecommunication systems to paln old human one-on-one relationships?
Please please read some the great articles and whitepapers posted on the CRM forum.
You will learn an awful lot!!!!!
It is much more than software, so a demo of the individual strategy would be a very good trick!
We can however discuss your requirement, and look at how you want to proceed. (This could include software demo's - but wayyy down the line.)
e-mail me at [email protected]
What is CMR and how does it realy work in a telecommunications environment.
Sapna,As everyone is telling you - CRM is not a mere software, where a demo gives a good grasp of what's in there. CRM is all about adapting a business strategy where 'Customer relationship' remains as the focal point. It encompasses organisational process changes, mind-set changes, therefore requires 'change managements' to be in place. Before starting implementation there are a number of pre-works needed to be done. Technology is only one element in the whole 'game' where a 'software demo' would help you to decide the right product for you.So what you really need is to see a 'Real Life' scenario to understand the full scale of CRM implementation.
I understand that CRM is not a complete IT issue but where does IT come into CRM. The requirement to have loads of data efficiently available has made every possible business effort an IT based venture. Specifically for a Group data based strategic analysis like CRM IT is the solution. By evolving customer analysis and behavior through technology the business can grow like never before, software demos is no doubt a wise solution to the marketing strategy but customer physiology is also of vital importance, the customers have access to all the information about products he wants, so before a demo is planned accessing customer's physiology is equally important.