CRM On the Road

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Remedy, the supplier of eCRM and eBusiness infrastructure solutions, in collaboration with Siemens Information and Communication Networks, have announced strong participation and positive feedback in a six-month CRM seminar series. The intent of the series is to educate Siemens customers and potential customers on the benefits of CRM solutions for mid tier and enterprise customers.

Started in December, the tour will cover 25 cities across North America until June 19, 2000. It is hosted by Siemens, Remedy, Blue Pumpkin and other key players in the CRM arena. Remedy aim to educate an expected 5,000 Siemens customers. According to infrastructure supplier, attendance and value received so far have been high and they forecast a positive response for the remaining cities.

Industry pundits have been assembled for their seminar series, titled "Siemens CRM Seminars." The series will showcase industry trends and solutions for improving an organization's business connections to its customers. Speakers include Paul Anderson, author of The Executive's Guide to Customer Relationship Management, and top analysts from the Gartner Group. Collectively, the presenters will cover market trends; how to assess, plan, design and deploy CRM solutions; as well as overall cost of ownership and benefits of CRM solutions.

J.T. Sison, director of business development for Remedy's CRM group says, "We are excited that Siemens has taken the lead in developing this seminar. Over the past year we have refined our combined offering and we believe that together our two companies will achieve significant traction in the marketplace in 2000." The seminar is an outgrowth of the Siemens-Remedy product alliance announced last August, integrating Remedy CRM Solutions with Siemens' ResumeRouting virtual group routing suite of applications for call centers.

"Remedy's rapidly deployable CRM products will be one of the cornerstone applications allowing us to expand our customer reach in 2000," said Gary Paris, vice president of Siemens' Advanced Customer Solutions group. "Remedy provides the domain expertise needed to give organizations a better understanding of CRM potential as well as the applications they need to improve their customer relationship management processes."

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