CrossWorlds Software increased its customers in the telecoms market by an astonishing 92% in 2000 - across Europe, North America and the Asia-Pacific region.
With telecoms companies around the globe deregulating, and expanding into new services, CrossWorlds’ prestige has increased as a business integration partner, offering as it does the architecture to link disparate applications, locations and divisions.
Last year CrossWorlds signed agreements with major telcos in Europe, including Telekom Austria, mobilkom austria and broadband Internet provider HighwayOne. In North America, the company established alliances with communications software companies Portal and MetaSolv, and signed Clarent as a customer. CrossWorlds has also made headway in the Asia-Pacific region, recently signing Telecom New Zealand.
CrossWorlds says its unique business process approach helps telcos better address their complex needs. A typical telco integration project involves customer relationship management, operational support systems, multiple billing systems and disparate legacy systems.
“Competing packages offer point-to-point, ‘quick fix’ solutions, not ideal for companies undergoing the rapid evolution inherent to the telco market,” said president Fred Amoroso. “The CrossWorlds platform and its business process focus are very well suited for telco companies’ complex technological and business challenges, integrating both inside and outside the firewall.”
According to France Telecom, the European telecoms market is growing 8.6% annually, and is expected to surpass the North American market by 2002. The Asian market is also growing at an astounding rate, up to 15% annually in some countries. Convergence is a major theme globally, with fixed landline being overtaken by wireless and broadband. CrossWorlds is poised to capitalise on this market.
The CrossWorlds Telecom Solution enables communications service providers to unite applications to provide better customer service through integrated sales, order provisioning, billing and call centre processes.
CrossWorlds provides a comprehensive eBusiness platform both for integrating internal operations and extending these operations over the Internet. The platform reduces IT costs by reducing the costs of long-term maintenance and enabling faster business application integration. Recently, Computerworld identified the company as one of the top 100 to watch in 2001.
Customers include Applied Materials, Delphi Automotive, Dow Chemical, DuPont, Ingersoll-Rand, Nortel Networks, Norwich Union, Roche Group, Sony, Siemens AG, US West and Whirlpool Corporation. CrossWorlds is based in California, USA, with European headquarters in Munich, Germany, and offices in the United Kingdom and France.