Enterprise eRelationship Management (eRM) provider Janna Systems has announced that Dain Rauscher Corporation has signed a contract to implement Janna's Enterprise eRM solution for its 2,000 full-service brokers.
Dain Rauscher, the tenth largest full services securities firm in the US, will become the first customer to implement a fully integrated Janna Enterprise Suite and Vignette StoryServer(r) 4 solution developed through the recently announced partnership between Janna and Vignette.
The integrated solution enables brokers to "seamlessly share customer information across multiple communication channels throughout the enterprise."
Commenting on the choice of Janna, Lisa Fuhr, Senior Vice President, Finance/Technology and Administration, Dain Rauscher, said: "We were impressed with the Janna Enterprise Suite's ability to synchronize customer interactions and transactions across multiple communication channels and systems. As part of this strategic initiative, the Janna Enterprise Suite will become core to our corporate infrastructure, providing enterprise scalability and back office integration, and offering our brokers a single portal to Enterprise Customer Information.