David Halliday

MyCustomer.com
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Outline
Qualifications: MA Cantab

Languages: English

David Halliday is a Strategic Consultant who has held both Director and Chief Executive roles in a variety of Consumer and Business-to-Business organisations, and also Senior Consultancy positions. He is a Managing Partner at the Quo Group, where he heads up their Strategic Consultancy activity, which embraces both Customer and Change Management capability. He has a track record of innovation and success in delivering projects that have transformed organisations both in terms of their progress towards customer centricity and of their business performance.

Summary Profile
David Halliday is a Managing Partner of the Quo Group, who brings a wide range of general management and marketing experience to the design and delivery of the Group’s strategic and change management assignments.

Today, David works extensively with top teams in Strategy and Leadership Development and business performance enhancement. David also fulfils the coach/mentor role to many senior executives across an international portfolio of clients.

David’s high-level commercial background has enabled him to make major contributions to strategic and business planning exercises working with Main Board Directors and Senior Executives. He typically takes responsibility for designing and implementing the processes required to deliver those plans, addressing the business and people development issues arising from the change agenda. He has worked throughout his career across financial services, commercial, public, utilities and retail sectors and has been involved in many strategic-culture change assignments.

David’s marketing background is particularly valued by clients, because of the customer focus it provides to business development assignments. This has enabled him to design and manage assignments capable of delivering enhanced standards of customer service and sales and marketing performance. He is a renowned expert in addressing the challenges and opportunities of achieving true customer centricity.

David has an extensive track record in developing highly innovative development programmes that align the personal performance development of individuals to needs and wants of the customer and the commercial performance and development needs of the business.

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