E-working provides perfect match for recruitment agency

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Two hundred staff will save up to 4,000 hours a year, through a new automated contractor administration system linking European operations.

MSB has four offices across Europe, and a turnover of £184 million. With a database of over 40,000 contractors, Metastorm e-work was selected to manage the interface between sales teams and streamline contractor administration processes, integrating current data warehouses of candidates and clients.

Following a four-day training course, the MSB in-house IT team was able to implement the system.

“With over 10,000 European customer contacts, we needed a solution that was able to link complex systems and applications between numerous departments and enable staff to access information,” said Rob Marston, MSB infrastructure manager. “The time we save on pushing paper across our European sites, now means staff are free to improve services and the customer’s experience.”

“We took MSB from a paper-based organisation, to one that can immediately start saving time and money on basic administration,” said Jon Summers, European director of major accounts at Metastorm. “It can be a long process to get an entire business online, but MSB has been able to identify some core processes for change, implement a strategic solution, and from it they can now gradually progress to a fully electronic workplace.”

MSB plans to implement Metastorm e-work throughout the business, automating all internal processes, external data and correspondence.

MSB International is a leading IT recruitment consultancy, with 2000 consultants on assignment across Europe. The head office is in London, UK, with offices in Manchester, Glasgow, Utrecht and Dublin.

Metastorm

MSB

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By ian.h
12th Oct 2000 15:23

From the news story it implies that after 4 days training CRM staff implemented this design, this is very rapid for a workflow procedure - Staffware being the benchmark - how was this possible for such a complex sounding application.
Could you give an estimate for the costs incurred and how testing was carried out?

Please send me contact details of the software and the training company-this seems so very good .

Jean
• Metastorm responded with this:
In answer to your various questions regarding Metastorm e-work, some are indeed more easy to answer than others.
In addressing these it is best to say that e-work, by its very design, is a rapid development tool. This is not to say that normal aspects of any project such as specifications and testing does not take time, however this will vary from organisation to organisation. In the example of MSB we had the pleasure of working with a team of technically literate individuals well prepared and qualified in the underlying technologies surrounding e-work, therefore enabling a rapid deployment of an extremely useful e-Process for the organisation. Again, each organisation is different one from the other, and significant environmental and infrastructure changes can complicate what is normally a simple procedure. This did not happen with MSB. Communication and commitment remained high at all times.

Matthew Tredinnick
- European Marketing Operations

Thanks (0)
avatar
By ian.h
12th Oct 2000 15:23

From the news story it implies that after 4 days training CRM staff implemented this design, this is very rapid for a workflow procedure - Staffware being the benchmark - how was this possible for such a complex sounding application.
Could you give an estimate for the costs incurred and how testing was carried out?

Please send me contact details of the software and the training company-this seems so very good .

Jean
• Metastorm responded with this:
In answer to your various questions regarding Metastorm e-work, some are indeed more easy to answer than others.
In addressing these it is best to say that e-work, by its very design, is a rapid development tool. This is not to say that normal aspects of any project such as specifications and testing does not take time, however this will vary from organisation to organisation. In the example of MSB we had the pleasure of working with a team of technically literate individuals well prepared and qualified in the underlying technologies surrounding e-work, therefore enabling a rapid deployment of an extremely useful e-Process for the organisation. Again, each organisation is different one from the other, and significant environmental and infrastructure changes can complicate what is normally a simple procedure. This did not happen with MSB. Communication and commitment remained high at all times.

Matthew Tredinnick
- European Marketing Operations

Thanks (0)