Customer relationship portals provider Aspect Communications has appointed Betsy Rafael as executive vice president and chief financial officer (CFO), effective immediately.
Rafael joins Aspect from Escalate, a B2B eCommerce applications service provider, where she was senior vice president and CFO. She has also held financial management positions at Sun Microsystems, Apple Computer, and Ernst & Young.
Rafael will report directly to Aspect president Beatriz V. Infante. “We’re pleased to have Betsy on the team,” Infante said. “She’s a high-caliber executive with an extensive background in finance, an excellent understanding of Aspect’s opportunities and the skills to provide disciplined financial leadership.”
Aspect Communications Corporation is a provider of customer relationship portals, a software platform for building and deploying eCRM applications that ensure consistent interactions with customers from one centrally managed eBusiness system. The company is headquartered in San Jose, California, USA, with offices in major cities worldwide.