HNC Financial Solutions has announced its new Capstone Express. Capstone is a flexible automated application decisioning service offered through a hosted application service provider (ASP). Designed to automate credit card, consumer loan, auto loan, line of credit, business lending, or mortgage decisions, Capstone has three solutions to allow for customization according to a user’s own criteria.
Capstone supports on-demand, on-line access to a user's own data repositories, to US and Canadian consumer credit bureaux and US business credit agencies to assess credit risk. It can, optionally, check application and identity fraud risk using Fraud Check and Equifax Gemini Verify Score. Its high-speed, high-volume processing is capable of making a decisions on most applications in under 10 seconds. ASP delivery circumvents the high cost and long lead time of an on-site system installation, and gives lenders of all sizes sophisticated decisioning, usually available only to the largest financial organizations.
“Capstone Express is the natural next step in the evolution of our customer relationship management-enabling solutions and positions us to meet the needs of small- to mid-tier lenders and financial institutions, as well as emerging internet companies and credit aggregators,” said Michelle Macartney of HNC Financial Solutions. “What really differentiates Capstone is its scalability and its capacity to be tailored to meet the needs of each client.”
Capstone can interface with whatever delivery channel it chooses to interact with customers, such the web, interactive voice response, direct line, or Palm™ PDA devices.
ASPs are emerging in various business-to-consumer and business-to-business service industries as a promising model in the delivery of software solutions for ‘on the spot’ decisions.
According to information technology analyst firm IDC, worldwide spending on ASP services was $296 million in 1999, but is expected to grow to $7.8 billion by 2004. ASPs provide the use of packaged software applications, implementation services, required computing hardware, secure network connectivity, on-going system operation, and scaling and upgrading on a ‘fee for usage’ basis. This allows businesses to process higher volumes of complex applications, achieve economies of scale, and avoid the risks of purchasing and implementing an expensive in-house system.
“ASPs are helping to level the playing field by making applications that support customer relationship management available to all organizations, and allowing them to offer their products at internet speed,” added Macartney.
Headquartered in San Diego, California, HNC Software provides predictive software solutions for service industries, including financial, insurance, telecommunications and e-commerce. By predicting customer behaviors, these companies can mitigate risk and attrition; improve customer service; develop marketing programs to enhance profitability, and detect fraudulent customer transactions.