Getronics has formed a global alliance to provide system integration services for Applix’s e-business applications.
Getronics will incorporate Applix iEnterprise for web-based CRM into its industry solutions and leverage the Applix Internet-based planning, forecasting and budgeting tools to deliver a complete solution to financial services organizations.
Applix iEnterprise is part of the next-generation of Internet-based customer relationship management (iCRM) solutions. The suite includes modules that manage, organize and facilitate collaboration with a customer-centric view of the business. Applix iTM1 is an on-line analytical processing (OLAP) application for business planning, forecasting and budgeting analysis. More than 50% of the Fortune 500 and 72% of the Fortune 50 already use iTM1 for iPlanning applications.
“Financial services firms have a clear focus on improving the service they provide to their customers,” said Karen Roche, president US business solutions and consulting, Getronics. “They are looking for solutions that enable them to service their customers at every point of contact; therefore a unified sales, fulfilment and service solution is critical to finding, retaining and attracting profitable customers. By combining the Applix’s iCRM solution with the Getronics call center, Internet banking and branch solutions, we can help our clients reach their business objectives.
Globalfs and Mosaic OA are multi-channel application suites developed by Getronics to help institutions deliver retail financial services.
“We believe Getronics’ comprehensive solution for multi-channel automation and business planning will provide our combined customers with a superior approach to meet their financial, operational and e-business customer analysis requirements,” said Alan Goldsworthy, Applix’s CEO.
“The addition of Getronics as a strategic Applix partner is an important milestone for our company and further emphasizes our commitment for industry leadership in demand chain management solutions,” Goldsworthy concluded.
Getronics provides solutions and services to the professional users of information and communication technology (ICT). With 30,000 employees and a direct presence in 40 countries, the company works with many of the world’s largest companies to help them maximize the value of their technology investment.
Getronics is headquartered in Amsterdam, with regional head offices in Boston, London, Singapore and Washington DC.
Applix, headquartered in Westboro, MA, is a global provider of e-business solutions including Internet-based customer relationship management, customer analytics and planning software, and interactive customer communities. As a single source of integrated solutions, Applix enables multi-national and multi-divisional e-businesses to capture information from every corner of their extended enterprise to analyse, plan, measure and respond to business dynamics in real time.
The company maintains offices in eight countries and has 4,000 customers worldwide.