GreenHomes America has gone live with Microsoft Dynamics CRM, to consolidate disparate customer management databases on a single repository that integrates with their existing business and financial management systems.
Headquartered in Buffalo, New York, GreenHomes America is a home performance service provider selling energy options "based on building science principles”. It sells products to help customers improve the indoor comfort, health and safety of their homes while at the same time reducing energy usage by at least 25%.
Microsoft Dynamics CRM is used to access and manage their customer communication, schedule home energy advisors, manage lead generation programs, capture sales pipeline information and trend customer data.
GreenHomes Am erica needed a scalable product that could provide real-time visibility into its daily operations. All departments within the organisation can now be proactive in their customer service efforts and improve efficiencies throughout the company.
GreenHomes America is currently operating all of Microsoft's Enterprise Applications and will be implementing Microsoft Dynamics AX and Field Services for Microsoft Dynamics AX in 2007.