Hipbone co-browsing technology has achieved certification under Siemens’ ready developer support program. The certification means that Hipbone 2.3 has demonstrated successful interoperability with Siemens HiPath convergence architecture.
Hipbone is the first co-browsing solution to achieve Siemens Ready status, giving the HiPath installed base an immediate option for upgrading existing contact centers with the capability for agents to visually interact with visitors to a company's website.
Certification was granted after rigorous testing, based on demonstrating interoperability with HiPath platforms and applications. HiPath architecture enables enterprises to deploy convergence technology at their own pace, often leveraging their current infrastructure. Testing and certification were conducted at Siemens’ labs in Santa Clara, California.
Based in Boca Raton, Fla., Siemens Information and Communication Networks, Inc., provides integrated voice and data networks and solutions.
Siemens employs more than 85,000 people in the U.S. and achieved sales of more than $16.2 billion in fiscal 2000.
Siemens AG, headquartered in Berlin and Munich, Germany, is a leading global electrical engineering and electronics company, employing over 464,000 people in 193 countries, with sales in excess of $73 billion worldwide in fiscal 2000.
Incorporated in 1998, Hipbone provides enterprise-class co-browsing software for online sales and support. Customers include NCR Corporation, British Telecom, Oracle, Sigma Aldrich and ChemConnect. The privately held corporation is headquartered in San Carlos, Calif., U.S., with European sales operations in Chertsey, U.K.