Early adopters of the latest customer interaction management (CIM) tools, can expect almost $9 million extra profit over the next 12 months. Atmyside, the European CIM solution provider, has just signed up its tenth eBusiness, as more companies realise the benefits of human interaction online.
According to Forrester, nine out of 10 online customers prefer human interaction and almost half reckon they would buy more online if they could deal directly with a sales person.
The ASP model by Atmyside replaces capital cost with a monthly fee. It means businesses have access to state-of-the-art CIM tools – including real-time text dialogue – to attack online shopping cart abandonment and exploit cross-selling. The technology also enables call centre staff to multi-task, handling up to six enquiries simultaneously in real-time.
“Research shows that seven out of 10 eBusinesses fail due to a lack of online customer service so maybe it’s taken the dot-com demise to force firms to improve the mediocre experience customers encounter online,” commented Richard Tucker, joint CEO at Atmyside.
Atmyside is an eCommerce customer support ASP that specialises in delivering a customer interaction management solution. This consists of collaboration, email, chat, callback and telephony functions.
Founded in early 2000, Atmyside has a team of 30 people worldwide. It provides a multi-lingual, real-time sales and customer service solution via its online live chat technology.