Fresh from causing upset with Siebel by reporting that its top customers saw little or no ROI from using its applications, US research firm Nucleus Research has moved on to i2 Technololgies with a similar finding.
Nucleus claims that of 22 companies the firm surveyed, about a dozen indicated the costs of their i2 projects outweighed the benefits. The companies were not named specifically, but Nucleus says they have all been using i2 applications for more than two years.
Among the companies surveyed, Nucleus found that getting i2's software installed and running took an average of about 18 months. In some cases the cost for hardware, consulting, maintenance and training exceeded $7 million. "In certain cases, Nucleus found that i2 had overstated the scope of the benefits in its customer profiles," the report states.
i2 - again just as Siebel did - argues that the survey size is too small to be valid. But In common with its Siebel study last year, Nucleus noted that all 22 survey participants are profiled on i2's Web site as successful projects
An i2 statement said: "i2 was surprised by the findings in this report because we have implemented an ongoing process to communicate with our customers regularly and work with an independent research firm to measure customer satisfaction on a quarterly basis.”