Kana takes partnership with IBM to new heights

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Expanding their alliance, Kana Communications has chosen IBM’s DB2 universal database for its applications.

Kana will be supporting DB2 across the company’s enterprise relationship management product line with the first application, Kana Response 6.5. The email management solution manages interactions in a “blended” contact centre, to improve accuracy and analyse customer information. The solution operates on IBM’s eServer pSeries, Sun Solaris, and Microsoft’s Windows 2000 platforms.

“With tighter integration of our technologies, we are meeting the requirements of customers and sell more joint solutions in the future,” said Michael Bettua, Kana vice president of corporate marketing.

IBM’s DB2 database specifically addresses eBusiness relationship management demands for high performance and rapid response time. DB2 slashes deployment time, in many cases by almost half, and perform high-speed Internet searches up to 10 times faster than traditional relational database search engines. IBM also has integrated functions to make it easier and faster to migrate from Oracle, Microsoft, and Sybase databases to DB2.

Kana’s adoption and integration of DB2 adds momentum to its collaborative efforts with IBM. the two companies last year announced a strategic alliance to deliver comprehensive eBusiness solutions for managing online interactions and relationships. As part of this relationship Kana embraced IBM’s middleware technology including MQSeries, WebSphere commerce suite and WebSphere application server.

About Kana Communications Inc.
Kana delivers solutions that offer a global view of communications and relationships. This view includes managing the full set of communications channels.

Kana

About IBM’s DB2 Universal Database
As the foundation for eBusiness, DB2 is the industry’s first multimedia, web-ready relational database management system, strong enough to meet the demands of large corporations and flexible enough to serve medium-sized and small eBusinesses. There are more than 60 million DB2 users from over 300,000 companies worldwide.

IBM DB2 Universal Database

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