Keen.com, where people get answers to their questions over the phone, is the leading site in the question-and-answer category measured by unique visitors, revenue and credit card transactions.
It was the number one question-and-answer site in the Media Metrix July 2000 report, beating all competitors, including free services. Keen.com had 1.372 million unique visitors in the month of July – 300,000 more than the closest competitor.
The company’s revenue has grown an average of 50% for each of the last three months, and registered members top 400,000.
Consumers browse a directory of people who could answer their questions, click on a person’s ‘call now’ icon, and connect for a live phone call. Because Keen.com makes the calls, consumers’ phone numbers and other personal information are never revealed. People sell what they know – on topics ranging from personal advice to taxation – by creating listings that describe their knowledge, charged at a per-minute fee they set. Keen.com keeps 30% of that fee.
“Consumers hold two things dear: time and money,” said Karl Jacob, Keen.com CEO. “We believe that our increase in unique visitors, registered members and our incredible revenue growth all show that we are creating an experience that consumers love and are willing to pay for.”