Knowledge Management Software, authors of the Deskartes family, has joined forces with Mediasurface to provide intelligent content management solutions.
The combined solution supports organisations wanting to manage information across their enterprise and to facilitate business using the Internet, intranets, extranets and emerging digital networks.
Knowledge management is the ability to capture and continuously update the ‘intellectual capital’ of an enterprise through the creation of accessible knowledge repositories and to share it for the benefit of employees and customers.
Deskartes knowledge management software is used for helpdesk, CRM, intranet, web and many other business applications. Successful management of intellectual capital in these applications is key to creating competitive advantage.
Lindsay John Cox, vice president of Mediasurface global alliances, said: “To obtain competitive advantage in the e-economy organisations need solutions that handle both structured and unstructured information. Deskartes provides natural language unstructured capability as a front end to our structured element of any overall intranet / web solution.
“Our organisations operate in similar cultures with mutual clients. We are confident that this alliance will provide our customers with the ability to deliver the right information to the right people at the right time.”
The two technologies will create a powerful tool for intranet and Internet use with Mediasurface managing content and Deskartes complementing it by finding and reviewing the content in context.
Mediasurface operates in the United Kingdom, continental Europe and the United States. The company has sold its software to over 50 customers to manage more than 70 websites in Europe and the United States, across a broad range of industries.