We are looking for a solution (commercial and/or open-source) which allows the administration of our software sales, e.g. monitoring of each customer’s sales, license type(s), renewal of upgrade subscription etc. The software should enable us to easily monitor all license sales and related expiration dates of upgrade subscription (if any). For example, 30 days prior top the expiration of a 1 year maintenance and upgrade subscription, the customer should automatically receive a notification, e.g. info about the renewal process, prices etc.
Based on the license type and customer type (e.g. retail or educational) the CRM shall also allow the definition of different notifications and prices. Besides that, we would like to monitor the provision of trial versions, e.g. 5 days prior to the expiration of the trial version, the interested party shall receive an notification whether there are further questions, problems etc.
We are looking for an inexpensive solution, rather than a complex and expensive ERP installation. Something out of the box would be great, but we should be able to extend the CRM upon our needs.
I would highly appreciate any input, recommendations etc.
Best regards from Germany,