A leading UK insurer, Co-operative Insurance Society (CIS), has selected Siebel eFinance to create a single, comprehensive customer information management system.
CIS provides more than 4.5 million UK customers with financial planning services. The society is the only UK insurance company that has integrated ‘social accountability’ into its business practices, including criteria for performance assessment of its 5,500 representatives.
Siebel’s applications will enable CIS to compile customer data in a single, information management system, and create histories from the first point of contact which can be accessed by staff.
Siebel Systems’ sales and service facilities are located in more than 28 countries.