Remedy a provider of IT service management CRM and eProcurement solutions has appointed John Olsen to its board of directors. Olsen currently serves as the president of Marimba, Inc. a provider of Internet infrastructure management solutions.
Prior to joining Marimba, Olsen served as president of the Design Realization Group of Cadence Design Systems and held various positions within the CRM consulting and sales arenas at KPMG Peat Marwick and Electronic Data Systems (EDS). He currently serves on the board of directors at Business Objects in San Jose, California, and Zamba Solutions in Minneapolis, Minnesota, USA.
“John Olsen is a veteran software and services executive and brings extensive sales and CRM consulting experience to Remedy,” said Larry Garlick, chairman of the board and CEO of Remedy.
Remedy’s board of directors includes Sheri Anderson, senior vice president and general manager of customer services at Novell Corporation; Harvey Jones, former chairman of the board, CEO, and president at Synopsys, Inc., and current board member of Nivida Corp., Simplex Solutions, Molecular Applications Group, Crossbow Technology, Tensilica, and SteelEye Technology Inc.; Dave Mahler, Remedy co-founder and former vice president of business development, and vice president of Marketing, respectively, at Remedy; and John Shoch, general partner at Alloy Ventures, and board member of AllAdvantage.com, BoldFish, Conductus, Inc., Kasenna, Knowledge Networks, MontaVista Software, Network Elements, PostX Corporation, UpShot Corporation, and Zing Network, Inc.
Customers remedy products at more than 9,500 sites. Its fast deployment programs and radical adaptability accelerate an organization’s move to eBusiness. By focusing on internal and external service, its customers continually improve both their customer interactions and their internal operations to raise satisfaction and lower costs.