Need help on CRM

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I am a masters student from UK doing my MBA. I am doing an investigation on the failures of CRM and am struggling with the primary research. Can anyone help me with giving me some primary research information. It will be great even if anyone can give me any kind of questionnaire so that I can carry out a research on my own. Else, any interview transcript will also do. If anyone out there can help me out, please email me at - [email protected]

Will be very thankful!
Nishant

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