The Bank of New York was signed this week as NCR’s 100th internet banking customer.
NCR provides banks and financial institutions with internet banking, web hosting, and application hosting. “We manage the entire operation – including ensuring integration with conventional banking operations,” said Gregory Hanson, NCR vice president of eCommerce outsourcing. “Customers benefit by controlling operating costs, freeing internal resources, and concentrating on their core competencies.”
NCR’s internet banking solutions campaign received top honors in the “best business value” category of Dataquest’s 1999 Innovations in Services Marketing contest.
NCR’s outsourcing services have expanded to meet the demands of a market that is expected to more than double by 2003. According to Dataquest research, outsourcing services (particularly those that relate to building stronger customer relationships) are expected to grow from $65 billion in 1998 to nearly $142 billion by 2003.