Qualifications: Engineering OND
Paul Scott has worked in the CRM industry for over 20 years, both as a consultant and in customer management and directorship roles for computing and professional services firms. He is a regular commentator in the media on strategic CRM issues and has written a series of papers on subjects as diverse as 'Supplier Adoption in procurement' to 'winning customer loyalty through value-based relationships.' He has worked with over 40 blue-chip international firms in several industry sectors, advising on customer strategy. marketing and sales development. Make the most of Paul's extensive experience through the InsightExec Advisory service.
Paul stated his career as a marketing executive and ended up as marketing director of two well know software houses. He then made the transition to consulting, first with call centre specialists Merchants, where he helped to set up and run their consulting services division. This business became the UK’s leading provider of call centre expertise and outsourcing services. He then joined VIA International as business development director where he helped double the size of the business inside a year, adding four new large clients. VIA specializes in channel, or route to market strategy. paul went on to play a lead role in the international expansion of VIA’s business. Most recently at Round he has helped focus the business’s successful launch of web-based assessment tools used to assess and track capabilities of business to be customer-centric. Throughout his career, Paul’s value add has been to bring together the talent, capabilities and resources of a business to best effect in front of the customer. This applies to his clients as well as the businesses he has run.
Passionate about customer relationship management, his whole career has been built around a belief that companies can only succeed if they truly demonstrate a focus on delivering excellent customer experiences.
He has been asked to comment of the market moves behind Microsoft’s anti-trust case on TV and radio, and has been quoted regularly in business and trade press publications on issues such as CRM, marketing and business growth.
Paul’s preference for these appointments is weekdays between the hours of 8am and 1pm (UK Time).