Perception study unveils road map for e-business

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Capturing the opinions of the decision makers is critical to e-business network integration vendors, according to an analysis of customer perceptions.

IDC surveyed nearly 300 influencers from a broad range of industries to discover their opinions on the e-business network services vendors competing in North America. IDC focused on network strategy and planning, design, project management, installation and configuration, and security consulting and implementation.

“This research was to help determine which vendors in the $11 billion market are meeting expectations and which might need to refocus their strategies,” said Richard Dean, manager of IDC’s research program. “The firm performing ahead of the field most frequently is AT&T Solutions. Other vendors performing well include the services divisions of Hewlett-Packard, Cisco, 3Com and Nortel.”

The report profiles the following leading network services providers: 3Com, Andersen Consulting, AT&T, Cisco Systems, Compaq, EDS, GE Capital IT, Getronics, Global, Hewlett-Packard, IBM, Lucent, NCR, Netigy, Nortel Networks, Predictive Systems, Sprint and Unisys.

The survey includes 168 tables ranking vendors’ performance using a five-point satisfaction scale. At the end of each chapter, a scorecard illustrates the relative position of each of the 18 vendors.

Technical networking expertise ranks as one of the most valued attributes, followed closely by knowledge transfer capability and flexibility in accommodating change. Among the least important attributes are position in the marketplace and existing relationships.

The report creates a road map for any firm searching for the right combination of networking services and brand attributes to help differentiate its message from that of the competition.

*Uncovering Tomorrow’s eBusiness Network Integration Leaders: An Analysis of Customer Perceptions.

IDC

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