SAP has been put out with the garbage – at least in Houston where the US's largest hauler of garbage is suing SAP America and parent SAP AG, alleging fraud and false representations about waste-and-recycling software that it called "a complete failure." Waste Management Inc., of Houston, is seeking to recover more than $100 million in expenses, plus unspecified punitive damages.
In 2005, Waste Management was looking for new revenue-management software to handle such tasks as billing, collections, pricing and new-customer setup, the lawsuit said, adding that. SAP said its waste-and-recycling software was a "tested, proven, out-of-the-box solution" that could be rapidly implemented without need for any customsation.
The case does raise an interesting wider implication in so far as the court filing also alleges that SAP's representations were false because a "US version" of the software had never been tested at a US company but had only been licensed to "a limited number" of small European firms. In the days of the global economy, it's interesting to remember that there is still no one size fits all when it comes to software.