Under a new agreement, CRMSmart is set to sell ServicePower’s field service technology in the Asia-Pacific region. Based in Melbourne, Australia, CRMSmart focuses on intelligent scheduling for utilities, telecoms and other organizations with a large number of field service workers.
“The catalyst for this agreement was the increasing demand from field service organizations in Australia who were already in contact with CRMSmart,” said Paul Oliver, vice president of worldwide sales for ServicePower. “Organizations are beginning to realize that by optimizing their scheduling processes, they can reduce the cost of running a service operation, increase productivity, improve customer service, and gain better management visibility.”
Pravin Rodrigues, managing director of CRMSmart, said, “We believe that the flexibility and power of ServicePower’s artificial intelligence scheduling solution will give our customers a smart way to reduce costs while increasing the quality of customer service. This will position them to compete with other global players in the region and gain a considerable advantage.
“The introduction of web-enabling and WAP/radio mobile communications capability to ServicePower also brings tremendous opportunities for enhanced customer loyalty and service,” added Rodrigues.
ServicePower, headquartered in Annapolis, Maryland, markets a system for optimizing the scheduling of field technicians throughout the US, Canada and Europe. The software, which recently won the award for the Best Service Management Product, offers time-banded appointments and keeps to service agreements by optimizing resources. ServicePower’s customers include Andersen Consulting, Sun Microsystems and Avaya Communication.
Since January, CRMSmart has grown its practice to include clients across Australia, New Zealand, Singapore, Malaysia, Philippines and across the Asia-Pacific region. Its services include strategic planning and project management as well as the integration, implementation and support of service solutions.