PeopleSoft 8 Customer Relationship Management (CRM) is now available. Maintaining their reputation for punctual delivery, PeopleSoft has shipped the industry’s first pure internet CRM solution on schedule. Stan Swete, senior vice president and general manager, PeopleSoft CRM, commented: “In December 2000, PeopleSoft committed to deliver PeopleSoft 8 CRM on June 29, 2001, and today we are proud to announce we shipped two days ahead of our original schedule," With the delivery of the industry’s first pure internet CRM solution, PeopleSoft continues to raise the bar in the software industry, further demonstrating its technology leadership.”
PeopleSoft 8 CRM is a next-generation solution, which aspires to deliver business benefits to customers, suppliers and employees. With no code on the client, the PeopleSoft Internet Architecture enables universal access from any web device. Furthermore, the product’s pure internet architecture is designed to improve an organisation’s bottom line by allowing the reduction of deployment, maintenance and training costs. Embedded business analytics provide real-time visibility into critical business processes, facilitating quicker, better informed decisions. Seamless integration with other applications supports business processes both inside and outside enterprise boundaries. PeopleSoft 8 CRM integrates marketing, sales, and customer service to PeopleSoft supply chain, financials and human capital management systems. This integration allows customers, suppliers and employees to collaborate as one enterprise, with the aim of enabling organisations to deliver a consistent customer experience.
Dolf Collee, Board Member of ABN AMRO Bank, said: "PeopleSoft’s technology leadership and innovation continues to impress us. The PeopleSoft 8 CRM pure internet platform will provide universal access for our customers, suppliers and employees. Access through any web device, anywhere in the world, at any time supports our multi-channel distribution strategy and will enable ABN AMRO to continue growing its global banking operations."
"Organisations are noticing the cost-savings of leveraging the internet to distribute their applications to users all over the world and are demanding vendors deliver applications based on that model. Vendors that can understand this trend and deliver a browser-base interface will be key players in the CRM industry," said Esteban Kolsky, Sr., Research Analyst at Gartner.
PeopleSoft 8 CRM, the industry’s first pure internet CRM solution, is immediately available. The comprehensive suite includes the following applications: Sales; Marketing; FieldService; HelpDesk; Support; Interaction Management.