Watchdog probes UK residential telecoms market

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A new survey of UK consumers’ views on telephony, Internet and digital television has been published by the consumer watchdog Oftel. The results show that consumers continue to make use of choices available, and are interested in fast Internet access.

Key findings of the research are:
• 25 per cent of homes (six million) are now connected to the Internet. At least 22 per cent of the population (14 million) are using the Internet at home.
• 34 per cent of Internet users now use more than one Internet service provider.
• While overall awareness of ADSL was low, 40 per cent of consumers expressed an interest in ADSL services, notably faster Internet access.
• Five per cent of UK households now use mobiles instead of fixed phones;
• While overall awareness of ADSL was low, 40 per cent of consumers expressed an interest in ADSL services, notably faster Internet access.
• 34 per cent of Internet users now use more than one Internet service provider.
• Only 18 per cent of consumers feel that companies are providing enough information for them to find the best deal.

Chris Kenny, Oftel’s director of regulatory policy said: “Achieving the best deal for consumers is central to our strategy.

“Although competition is increasing it is important that consumers have the information necessary to help them choose the best possible deal. The findings from this new research programme will help us focus our attention on areas where consumers would benefit from more information.”

A parallel quarterly survey of small businesses will provide a picture of the business market. The first set of results is expected early in the autumn.

Oftel

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