What is the CRM technology currently offered?

MyCustomer.com
Share this content

1.what is the CRM technology currently offerd?
2.what are the CRM tools?
3.what are the CRM software
business process they support
with collaboration software
and customer-service software
and customer-service representation sotfware and call-center management software?
please answer me !!
jin kim

Replies

Please login or register to join the discussion.

avatar
26th Feb 2002 14:59

I think the reason you have as yet had no responses, is due to the fact that it would take someone a couple of days to answer all the points you have asked in a thorough way.
You may wish to reduce the scope of the question and re-submit.

Thanks (0)
avatar
27th Feb 2002 12:43

You might not need to have all these answers since you might not need to implement all functionalities within your business.

Software tools automate parts of the processed that support CRM Strategy.

You should know what parts of your business you want to make customer oriented(so your CRM Strategy) and than you will want to see which Software tools are able to automate this specific processes.

So the question would be ¿do you know a software which supports campaign management. f.e.?)

The softwre toold are composed of different modules which automate different parts of the processes that support CRM Startegy.

Siebel, SAP-CRM, e-Phyphany, do that for many areas.

best regards

Thanks (0)
avatar
26th Feb 2002 14:59

I think the reason you have as yet had no responses, is due to the fact that it would take someone a couple of days to answer all the points you have asked in a thorough way.
You may wish to reduce the scope of the question and re-submit.

Thanks (0)
avatar
27th Feb 2002 12:43

You might not need to have all these answers since you might not need to implement all functionalities within your business.

Software tools automate parts of the processed that support CRM Strategy.

You should know what parts of your business you want to make customer oriented(so your CRM Strategy) and than you will want to see which Software tools are able to automate this specific processes.

So the question would be ¿do you know a software which supports campaign management. f.e.?)

The softwre toold are composed of different modules which automate different parts of the processes that support CRM Startegy.

Siebel, SAP-CRM, e-Phyphany, do that for many areas.

best regards

Thanks (0)