Want to know who's behind MyCustomer.com? Well here they are!
Neil Davey, group editor
Neil Davey is an experienced business journalist and editor, having worked on a variety of newspapers, magazines and websites over the past 10 years. These include Internet Works, KnowledgeBoard and Business Management. He joined Sift Media in 2007.
Darren Falkingham, head of marketing
Darren has 13 years experience in b2b marketing and research, working with IBM, Swiss Re and Marlborough Stirling. He joined Sift Media in 2006 to lead marketing, brand development, e-commerce and strategic partnerships.
Ed Martin, marketing manager
Ed joined us in 2006, focusing on increasing membership and supporting our ad sales team. Taking care of trade shows and media partnerships allows Ed to escape the office occasionally.
Henry Osadzinski, community manager
Henry joined Sift in 2011 and manages the online communities across all of our publications. Day to day he’s working behind the scenes, making sure forum discussions run smoothly. He studied Linguistics at University College London and, outside of work, is an avid gamer, advocate of digital distribution and roller derby referee.
Kate Phelon, content manager
Kate was previously an advertising assistant for i-D Magazine, before becoming production manager. Kate joined AccountingWEB.co.uk in December 2005 as content manager, working across the Sift Media portfolio.
The MyCustomer.com editorial board
Helping to guide our editorial programme are the following industry experts:
Paul Greenberg, president, The 56 Group
In addition to being the author of the best-selling CRM at the Speed of Light, Paul Greenberg is President of a customer strategy consulting firm The 56 Group, LLC, and a founding partner of the CRM training company, BPT Partners, LLC.
Shaun Smith, founder, Smith+co
Shaun Smith is the founder of customer experience consultancy Smith+Co. He has achieved international recognition as a leading expert in customer experience management, and has co-authored several books including ‘Managing the Customer Experience’.
Jo Causon, CEO, Institute of Customer Service
Jo Causon took up her appointment as chief executive of the ICS in 2009, joining from the Chartered Management Institute, where she had been director of marketing and corporate affairs. She previously held director roles in brand and business consulting
Annette Mitchell, head of customer experience, Nationwide
Annette joined Nationwide in 2009. She has 15 years experience as a commercial marketing manager, managing customer strategy across a variety of sectors. She has previously worked as director of customer marketing in Orange, and head of inbound customer strategy in O2.
Mark Stuart, head of research, Chartered Institute of Marketing
Mark chairs panels and debates for the Institute and speaks regularly about innovation, sustainability, brands and communications. He is the key writer of the Institute’s biannual Shape the Agenda papers, and contributes to the annual Marketing Trends Survey.
Matt Gibson, head of customer, Honda UK
Matt joined Honda in May 1982, beginning his career in the marketing department before moving into sales, network development, aftersales and now as head of customer where his role is to lead the customer department team in ensuring Honda excellence for all of its customers.
