Self-service resources
Me, me, me: serving the 21st Century customer
Customers are driving the rise of Web 2.0, expecting new experiences from the companies they deal with. Online forums, customer reviews, wikis and other social tools can have a real impact on purchase behaviour and customer retention. Download this paper to learn how the latest self-service technologies can put these tools at your fingertips - creating more profitable online experiences for both customers and businesses.
Transform customer relationships with self-service e-billing
There are currently more than 700 million statements online but there should be more. Using self-service e-billing allows companies to streamline operations, lesson printing and postage costs and decrease their environmental impact. It also gives customers fast access to information when they need it. Download this document to find out more.
Customer Self-Service Video #1
See B2B customer self-service in action: highly personalised eBilling, eCommerce & eService solutions give businesses operating efficiencies and enhanced customer loyalty.
Customer Self-Service Video #2
See B2C online self-service in action, with applications across telecommunications, utilities, manufacturing and distribution, healthcare and finance.
Customer Self-Service Video #3: Going Green
Your business can make a dramatic contribution to carbon dioxide emission reductions by shutting off paper and implementing the most adopted e-billing solution on the market. See Oracle's environmentally-friendly eBilling solutions in action.