Sam Decker takes a look at the most important rules, regulations and best practices for social media marketers to adhere to.

MySpace has been undergoing a major overhaul ahead of its relaunch. What has it changed and how will it impact users and brands?

A comprehensive list of how businesses should - and shouldn't - conduct themselves on different social media platforms.

Jason Mittelstaedt explains to MyCustomer.com why RightNow has repositioned itself away from the $13bn CRM industry.

How well will the affiliate marketing industry integrate with social networks, and can it be monetised in the same way as other channels?

Jennifer Kirkby relays the experiences of top brands who are looking to tackle the issue of creating consistent customer experiences.

Internet marketing veteran Will King speaks to MyCustomer.com about building brand awareness through social media.

The continuing difficult economic climate will lead to savvy affiliate marketing networks accounting for 8% of total UK online retail sales this year.

IBM makes another big acquisition in the marketing and data-related arena as it buys Unica. But analysts have fired a warning at Big Blue.

To mark National Complaints Day, a panel of experts shared their experiences about the impact of social media on complaint management.