a Sift Media publication
advertise
contact
about
privacy
terms of use
portfolio
Enter your keywords:
Home
Customer intelligence
Customer experience
Marketing
Social CRM
Technology
Any Answers
Suppliers
Discussion groups
Document library
Blogs
Video Player
FAQs
RSS
1
2
3
4
5
6
7
8
9
next ›
last »
Is ‘social’ consciously deployed in your customer management model?
09/01/2012 - 01:09
Despite all the talk around social CRM, many firms are still failing to build these efforts around a common customer strategy.
Do your employees need to mirror the social customer?
19/01/2012 - 01:28
With a little help from his friends, Mitch Lieberman looks at the links between social CRM and Enterprise 2.0 and the implications for the way we support our employees.
Phil Simon: Business lessons from Amazon, Apple, Facebook and Google
11/01/2012 - 01:09
Brent Leary interviews Phil Simon about The Age of the Platform.
Your six customer service priorities for 2012
30/01/2012 - 01:05
-
1 comment
MyCustomer.com spoke with a panel of experts to nominate their key customer service priorities for the coming year.
CRM in 2012: The expert predictions
19/01/2012 - 01:08
-
1 comment
CRM guru Paul Greenberg tells MyCustomer.com about his predictions for the world of CRM.
Winter of content for Huddle as collaboration snowballs
24/01/2012 - 15:07
Huddle's Simon O'Kane talks to MyC about why collaboration is gathering pace and where Huddle fits in the increasingly crowded vendor space.
Customer experience management in 2012: The expert predictions
23/01/2012 - 01:06
-
2 comments
Customer experience guru Shaun Smith tells MyCustomer.com about his predictions for the world of CEM in the coming year.
Infographic: The history of social business and shared value
23/01/2012 - 01:22
-
1 comment
Global Dawn traces the history of social business over the past thirty years to show it’s not just a 2012 fad.
A tale of two airlines: Customer experience lessons from Air Asia & Kingfisher Airlines
18/01/2012 - 01:09
-
3 comments
Shaun Smith examines two similar airlines with two very different financial results.
Social media service lessons from the leading brands
27/01/2012 - 01:04
Walter Van Norden explores how brands are developing the people, processes and technology to support social care.
1
2
3
4
5
6
7
8
9
next ›
last »
Create your free account
Access all articles in full
View multimedia
Receive email bulletins
Private messaging
Register now
Login
Username:
*
Password:
*
Forgotten your password?
Most read
Is ‘social’ consciously deployed in your customer management model?
(6543 reads)
Do your employees need to mirror the social customer?
(5604 reads)
Phil Simon: Business lessons from Amazon, Apple, Facebook and Google
(5243 reads)
Your six customer service priorities for 2012
(5182 reads)
1
CRM in 2012: The expert predictions
(4759 reads)
1
more
Most commented
A tale of two airlines: Customer experience lessons from Air Asia & Kingfisher Airlines
3
Customer experience management in 2012: The expert predictions
2
Customer journey mapping vs process design: Do you know the difference?
2
Infographic: The history of social business and shared value
1
Email marketing still a vital tool for UK businesses
1
more
MyCustomer.com tag cloud
advertising
analytics
branding
business intelligence
cloud
cloud computing
collaboration
contact centre
contact centres
CRM
CRM Idol
CRM software
customer data
customer engagement
Customer experience
customer experience management
customer feedback
Customer intelligence
customer loyalty
customer service
customer value
data
ecommerce
Facebook
Google
Marketing
Microsoft
mobile
mobile phones
Oracle
Salesforce.com
SAP
Social CRM
social media
social media marketing
Technology
Twitter
more tags
Latest downloads
Free guide: How to build lasting relationships with your customers
Free guide: How to connect with your customers
What can CRM bring to your business? Survey results
Free guide: 9 reasons why marketers need CRM
Drive real-time personalisation and enrich customer intelligence: Free whitepaper