NetSuite has released NetSuite 9.5, adding advanced billing, analytics and communications features to its on-demand CRM with integrated order management.
The new features include line-item billing capabilities, customer mining and segmentation tools and no-click e-mail integration for popular e-mail systems such as Microsoft Outlook, Lotus Notes, Yahoo! Mail and America Online.
NetSuite's integrated order management allow the implementation of advanced capabilities, like allowing contract terms to be reflected automatically in billing and allowing customer purchase data to be mined and acted upon within the CRM application.
NetSuite 9.5's Advanced Billing capabilities automate these billing schedules and commission payments. Billing terms can be entered into the system on a line-item basis and commissions and revenue forecasting are managed accurately.
The company has enhanced both its real-time analytics and in-depth analytics. More than 30 new key performance indicators were added to the real-time dashboards. Any saved search or ad hoc analytics can be turned into a dashboard.