Customer Management Software | Customer Relationship Management | CRM

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New event brings social customer discussion to London
10/02/2012 - 01:19
Behavioural advertising legislation: We're using a sledgehammer to crack a nut
10/02/2012 - 01:12
Deloitte announces Salesforce.com partnership
10/02/2012 - 01:09
Channel integration and the customer experience: What's going wrong?
09/02/2012 - 01:29
Is talk of a marketing-sales fusion debating the wrong issue?
09/02/2012 - 01:23
Infographic: Walk-away factors in customer service
09/02/2012 - 01:21
Social media: 7 ways to drive interactions for leads - and measure them
09/02/2012 - 01:09
Microsoft and 24/7 team to power customer service with Big Data
09/02/2012 - 01:06
New tool promises real social media results for SMEs
09/02/2012 - 01:01
Microsoft unveils Dynamics CRM Mobile
08/02/2012 - 09:10
New service promises to be music to the ears of retailers
08/02/2012 - 01:16
CRM: What can Sainsbury’s tiger bread tale teach us?
08/02/2012 - 01:04
InsideView launches sales intelligence tool in the UK
07/02/2012 - 01:27
European Customer Experience World 2012 announces programme
07/02/2012 - 00:49
Infographic: What are the key consumer tipping points?
06/02/2012 - 01:22
Culture shock: Cynical staff are killing your customer experience
06/02/2012 - 01:16
Avinash Kaushik: Seven super lame customer metrics – and four super awesome ones
06/02/2012 - 01:08
Twitter analytics tools would drive social investment
06/02/2012 - 01:04
Service: "One strike and you're out" customers tell brands
06/02/2012 - 01:03
Companies eyeing the Cloud to improve business intelligence efforts
03/02/2012 - 01:03
Satmetrix marries NPS with sentiment for new social media measurement tool
03/02/2012 - 01:01
Social search and the customer experience: The perfect match?
03/02/2012 - 01:01
Salesforce.com makes analytics u-turn after customer pressure
02/02/2012 - 01:21
Etailers urged to cater for the big spending silver surfers
02/02/2012 - 01:10
Customer journey mapping vs process design: Do you know the difference?
02/02/2012 - 01:06
Customer satisfaction with mcommerce on the up
02/02/2012 - 01:03
Oracle reveals RightNow "road map" to revitalise CRM
01/02/2012 - 15:31
Paid search to account for half of online advertising expenditure in 2012
01/02/2012 - 01:04
Is your social media strategy creating value for ALL your stakeholders?
01/02/2012 - 01:03
Salesforce.com targets SME “sweetspot” with social service dashboard
31/01/2012 - 08:00
SDL completes acquisition of Alterian in customer experience crusade
31/01/2012 - 01:09
React.com launches free social analytics tool
31/01/2012 - 01:00
Retailers' privacy policies inadequate and unfriendly for customers
30/01/2012 - 01:22
Infographic: The social media cheat sheet
30/01/2012 - 01:14
Time to rethink the value and efficiency of social technologies?
30/01/2012 - 01:09
Your six customer service priorities for 2012
30/01/2012 - 01:05
Email marketing boosted by rise in cross-channel campaigns
30/01/2012 - 01:03
Social media service lessons from the leading brands
27/01/2012 - 01:04
UK customers the fifth most satisfied in the world - but who's top?
27/01/2012 - 01:03
Teradata and Oracle strike business intelligence alliance
27/01/2012 - 01:00
SAP shifting CRM focus from "relationship" to "experience" - Ovum
26/01/2012 - 01:13
Facebook announces £4.2m advertising freebie to EU SMEs
26/01/2012 - 01:11
Marketing is broken! But here are five ways to fix it
26/01/2012 - 01:10
EU set to shake up customer data rules
26/01/2012 - 01:05
Facebook supports £1bn in business - report
25/01/2012 - 11:08
MyCustomer.com members offered discount for social media analytics workshop
25/01/2012 - 01:57
Winter of content for Huddle as collaboration snowballs
24/01/2012 - 15:07
Consumers' favourite brands revealed in new league table
24/01/2012 - 09:20
Energy companies should take service lessons from supermarkets - study
24/01/2012 - 01:07
Infographic: The history of social business and shared value
23/01/2012 - 01:22

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