Plumtree Software offers higher ROI on its portal software that that of IBM and SAP, according to the latest analysis from controversial research firm Nucleus.
According to Nucleus, 85 per cent of Plumtree's surveyed customers
reported a positive return on investment and that Plumtree customers had greater ROI than IBM and SAP customers in six measured areas: increased productivity, reduced head count, cost avoidance, reduced customer support costs, increased revenues and reduced IT costs.
Nucleus has caused controversy in the past with scathing ROI reviews of applications leaders such as SAP and Siebel, in which it was claimed that 57 per cent and 61 per cent of customers respectively failed to achieve ROI.
In the latest research, the majority of SAP customers who
responded said they had failed to achieve a positive portal ROI, despite "free or near-free licences." Only one IBM customer completed their portal project on schedule, with no IBM customers able to attribute any increase in revenues to the IBM portal.
In contrast, 25 percent of Plumtree customers reported an increase in revenues as a direct result of the portal, while 65 per cent
reported reduced IT costs as a result of the portal deployment.
But the report notes that Plumtree deployments were more expensive, due in part to licence costs that have historically been higher.