European Customer Experience World – 22nd-23rd May

European Customer Experience World – the premier event for Customer Experience professionals in Europe – is being held at the new Hilton Hotel, Terminal 5, Heathrow, on the 22nd-23rd May.

With over 40 speakers attending, and 29 hours of content crammed into two days, ECEW features presentations from some of the biggest brands: Ford, LV, innocent, Virgin Atlantic, Aviva, Sky, Marks & Spencers, Lloyds and Vodafone amongst many others. Keynote speeches will come from Wilfred Emmanuel-Jones aka the Black Farmer, and Dave Carroll, whose tale of the time United Airlines broke his guitar made him the first poster-boy of the YouTube technique of reporting on poor customer service.

Now in its fourth year, ECEW offers a mixture of content that enables delegates to tailor their own programme, to focus on aspects of Customer Experience such as the financial benefits, the impact on employees, and how to engage with Social Media. Award-winning journalist and Sky News presenter Gillian Joseph will be interviewing the speakers and conducting Q & A sessions with the audience, to emphasise the interactive feel of the event.

”We’ve found delegates return to the event year-on-year because ECEW offers a unique opportunity to get pointers from the experts in the field that have practical value once the event is over” said Maggie Wheeler, organiser of ECEW and Director of The Focus Group. “Looking at our testimonials from past events, the common theme is ‘it’s given me so much to think about’, and let’s face it, learning lessons from people who’ve been there and done it beats pure theory any day of the week.”
 
“That’s why the event grows in numbers year-on-year; with Customer Experience impacting so many areas of a business, delegates want to bring everyone from the CEO downwards to the next event so they can ‘get’ what Customer Experience offers to any organisation. It’s not some trendy business philosophy, it makes hard financial sense, which in the current climate has to be a key consideration.”
 
Tickets for the event are still available, priced at £1074 including VAT – however, by using discount code SIFT on the booking form, you can get a 10% discount off the price – book here: https://tfgevents.worldsecuresystems.com/BookingRetrieve.aspx?ID=14197