Executives from each company to address Customer Experience Management (CEM) successes, and how utilizing sentiment and text analytics leads to better business decisions and increased customer loyalty.
Reston, Va. - August 30, 2011 --
Clarabridge, Inc., the leading provider of sentiment and text analytics software to Global 1000 companies embracing customer experience management (CEM), today announced that executives from Intuit and JD Powers and Associates will speak at its ‘Clarity in a Noisy World: Leveraging the Voice of the Customer with Measurable ROI’ seminar to be held Sept. 7, 2011 at the Westin South Coast Plaza, in Costa Mesa, Calif.
This ‘Clarity in a Noisy World’ event is the second in a series of free, educational learning seminars hosted by Clarabridge in various cities across the country. The seminars were launched in an effort to share the latest and most useful industry information for attendees, with CEM industry experts sharing real life experiences on a wide range of topics related to effective CEM initiatives and how best to strengthen customer loyalty.
Clarabridge is pleased to be welcoming two esteemed speakers for this event: Moshe Olim, Principal Analyst of Customer Research at Intuit, Inc., and Fabien Reille, Vice President, Digital Research at J.D. Power and Associates.
Drawing upon their in-depth CEM knowledge and expertise in the industry, the guest speakers will outline and discuss proven tactics for creating successful programs that access and leverage customer feedback to increase revenues, create better products and services and streamline operations, and demonstrate how doing so results in measureable ROI for businesses.
Individuals sure to benefit from participating in this event include customer experience; contact center and customer service teams; marketing professionals and others tasked with tracking loyalty and satisfaction rates; and researchers and analysts responsible for voice of the customer projects. For further details and free registration, please visit: www.regonline.com/ClarabridgeLA
Clarabridge in the News
In related news, Clarabridge’s contribution to excellence in the CEM space was further highlighted by the results of The Temkin Group’s 2011 Temkin Customer Service Ratings report
, released August 12. The Tempkin Group is a research and consulting firm that provides specialized support and assistance to senior executives working to transform the customer experience efforts within their large organizations. The ratings report examined the customer service of 129 large US companies based on feedback from 6,000 US consumers. Clarabridge was proud to count six of the eleven companies achieving top customer service rankings as customers.
“Having developed industry leading technology for sentiment and text analytics, we know in detail what our customers’ CEM goals are and how we can help them achieve success,” said Sid Banerjee, CEO of Clarabridge. “Further towards that goal, Clarabridge has launched educational seminars to present proven CEM solutions across the enterprise, and we believe the popularity of these seminars, as well as the notable standings of Clarabridge customers in The Temkin Customer Service Ratings report, lend creditability to our ongoing efforts to contribute directly to our customers’ success.
Clarabridge is the leading provider of sentiment and text analytics software for customer experience management. Clarabridge enables Global 1000 enterprises to achieve a universal understanding of their customers by automatically collecting, classifying, scoring sentiment, and analyzing qualitative data found in voice of the customer feedback channels. Insights extracted result in improved marketing, product/service offerings, operations and customer service across an organization. Clarabridge customers include AOL, B/E Aerospace, Choice Hotels, Expedia, Gaylord Hotels, Intuit, J.D. Power, Marriott International, Nissan, QVC, Inc., Sage North America, United Airlines, Walmart, Walgreens, and Wendy’s International. Clarabridge is privately held with headquarters in Reston, Va. and offices in San Francisco, Boston and the United Kingdom. For more information, visit www.clarabridge.com
or Twitter: @clarabridge