Which method of gathering intelligence has proven most useful for engaging your customers online?

Posted by on Mon, 04/01/2010 - 10:13
Web analytics
33% (8 votes)
Customer journey analysis
33% (8 votes)
Online customer surveys
21% (5 votes)
Monitoring search practices
4% (1 vote)
Feedback from staff
8% (2 votes)
Focus groups
0% (0 votes)
Third party data providers
0% (0 votes)
Other
0% (0 votes)
Total votes: 24

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