What do you expect to receive most investment/emphasis from your organisation in 2010:
Posted by Neil Davey on Mon, 12/10/2009 - 09:54
As organisations start to build their plans for the coming 12 months, which area will be the priority in terms of investment and emphasis?
Customer data
18% (26 votes)
Marketing
27% (39 votes)
Contact centres
5% (7 votes)
CRM systems
14% (20 votes)
Customer service
20% (29 votes)
Web 2.0
12% (17 votes)
There is no priority
5% (7 votes)
Total votes: 145
