Member since:18th Nov 2013
Marketing consultant with deep experience using customer insight and data to design and build solutions that deliver great customer experience and commercial benefit.
Co-Founder & Principal Consultant
17th Jan 2017
Customer journey mapping is a valuable marketing exercise, providing the basis for all good customer experience design and what needs to be...
6th Jan 2017
Drop off rates on data capture forms are running at 73% . That's a big number: three quarters of users starting to complete a registration...