Service

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It’s no secret that call centre managers have an inherently tough job; between managing a team of agents and juggling a plethora of...
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Ask any member of the British public their opinion about automated telephone systems, and you can expect an unparalleled, expletive-riddled...
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Call centres often struggle with unhappy demotivated and disengaged staff. A recent study revealed that one in four customer service...
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Are voice biometrics fundamentally flawed? That’s the question being asked after it was revealed last week that HSBC’s voice ID...
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