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Has customer service ever been as important as it has in the last 12 months? At a time when the majority of business leaders believe that...
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Companies that succeed in making the customer experience consistent and frictionless across devices with an omnichannel offering enjoy...
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New research from Lithium Technologies has found a significant discrepancy between the response times of the UK’s leading supermarkets to...
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It’s fair to say businesses across all sectors have well and truly woken up to the vital importance of delivering exceptional customer...
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