Channels

Essential reading

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Chatbots are here and their impact on the business landscape is prominently visible. The technical challenges to build a bot and deploy it...
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Last year, leading customer service commentator Martin Hill-Wilson proclaimed that “the more we adopt self-managed, digital channels which...
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Omnichannel means at its foundation, integration. Therefore, an omnichannel strategy could also be called an integration plan. Furthermore...
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The digital world we live in has given people access to information, instantaneously and it has changed the way we communicate, buy things...