Contact centres

Essential reading

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One of the fundamental questions that gets asked in the call centre services procurement process is: will we have a dedicated team of...
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While angry customers are a regular sight, very few brands actually put in any effort to win these customers back. Appeasing an angry...
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Outbound calls in the contact centre are in decline, with a drop to 22% from 33.7% in the last decade according to an industry report from...
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In the latest in our series of articles in which technology leaders give their take on the purchasing process, Rob LoCascio, founder and...