Management

Essential reading

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The following article is an abridged extract taken from Woo, Wow, and Win , by Thomas A. Stewart and Patricia O’Connell. Companies rightly...
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Good customer service is something all businesses strive for, but what actually is 'good customer service', how is it achieved and how do...
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At this time of year, leaders wish each other a Happy Christmas, but how many take a proper holiday break? In our hyper connected world,...