Management

0
When we asked a customer services practitioner to define their biggest contact centre challenge for 2017, the answer came back loud and...
0
Tracking the rise of holacracy means immersing yourself in the annals of philosophical thinking. Early traces can be found in the 17th...
0
There are several different metrics that can be used to measure customer success. Net Promoter Score (NPS), customer satisfaction (CSAT),...
0
What has potentially the greatest influence on your business success? You may say that depends on your industry; your instinctive response...