Social CRM's destiny: From customer service to value co-creation?
Neil Davey
Managing editor
Share this content

At the recent Social CRM 2011 event in London, spoke with Mark Tamis, social CRM & social business strategist for Net-7. Here he discusses the dangers of outsourcing SCRM, where it should fit within the organisation, and how SCRM will develop as a platform for value co-creation. For further information about Mark, visit his website, or follow him on Twitter.


Please login or register to join the discussion.

There are currently no replies, be the first to post a reply.