Technology

Marketers must develop a multichannel sales and marketing strategy to take advantage of the growth, according to Forrester Research.

Is RightNow Technologies' new Cloud customer service agreement a defining moment for the Cloud sector and CRM pricing - or a big publicity stunt?

"Normal service will resume shortly!" is the message from SAP's new co-CEOs as they look to calm jittery nerves among customers.

The Digital Economy Bill proposes forcing internet service providers to block sites such as YouTube if they repeatedly infringe copyright.

On the back of record breaking results, customer feedback software vendor Confirmit has unveiled its latest upgrade.

Once a topic met with reticence by Microsoft, now CEO Steve Ballmer can’t stop talking Cloud – whether it’s in relation to its social benefits or its origins in the 1960s.

RightNow has urged its SaaS rivals to follow its new Cloud service agreement model and hasten the demise of the traditional software vendors.

After the usual raft of delays and postponements, SAP has revealed the first fruits of its partnership deal with Sybase.

The traditional enterprise software model has been exposed, reckons Marc Benioff. But even Cloud purists must move with the times...

Oracle has laid out where and how it intended to play in the Cloud world - and where its Sun Microsystems acquisition fitted into the mix.