Is RightNow Technologies' new Cloud customer service agreement a defining moment for the Cloud sector and CRM pricing - or a big publicity stunt?

Royal Mail has agreed to remove existing caps on the amount of direct marketing material that postal workers can deliver to households.

The Advertising Standards Authority is to start policing social media and microsites, enforcing rules in the same way that it currently does for TV, press, poster and radio adverts.

"Normal service will resume shortly!" is the message from SAP's new co-CEOs as they look to calm jittery nerves among customers.

The Digital Economy Bill proposes forcing internet service providers to block sites such as YouTube if they repeatedly infringe copyright.

On the back of record breaking results, customer feedback software vendor Confirmit has unveiled its latest upgrade.

Once a topic met with reticence by Microsoft, now CEO Steve Ballmer can’t stop talking Cloud – whether it’s in relation to its social benefits or its origins in the 1960s.

What is a 'laboratory approach' to customer service - and how can it perfect new approaches to drive customer satisfaction?

RightNow has urged its SaaS rivals to follow its new Cloud service agreement model and hasten the demise of the traditional software vendors.

Firms are increasingly imposing metrics on social media activity to make it measurable. But is there a danger that this will undermine its real value?