The UK is to introduce one of the world’s most ambitious attempts to police online marketing next year when the Advertising Standards Authority starts regulating messages.

Alterian has further expanded its influence in the social media space by acquiring social media analytics consultancy Intrepid.

MySpace has been undergoing a major overhaul ahead of its relaunch. What has it changed and how will it impact users and brands?

Google has snapped up yet another ‘social’ start-up in its bid to create a social networking offering capable of rivalling Facebook.

Essential insight into modern CRM trends and in-depth evaluation of the vendor market by Forrester's William Band.

A PR agency hired by video game developers has agreed to settle over allegations that staff posted positive reviews on Apple’s iTunes store.

Dell and Hewlett Packard are locked in an increasingly aggressive bidding war for data storage solutions provider 3PAR.

An increasing number of businesses are now using social network Twitter to engage with customers. But exactly how?

Although two out of five Facebook users become brand ‘fans’ to receive benefits, few are more likely to make a purchase after doing so.

Two out of five consumers are unhappy with customer service provided by banks, with an average phone call taking 74 seconds to answer.