All work and play: Developing a creative workforce

  • Staff engagement improves the customer experience
  • One good idea can transform a business
  • The benefits of a creative workforce
  • Five tips for harnessing creativity

'Rinse and repeat': The first shampoo manufacturer to add these three little words to the label doubled the company's global sales overnight. The first matchstick manufacturer to put a strip of sandpaper on the side of the box became a multi-millionaire. There's likely to be at least one big idea among your workforce but just how do you find them?

Many business owners are recognising that building creativity into their own and their employees' day can encourage valuable innovations and improve business. In fast-changing sectors or highly competitive markets – where you may imagine even less time can be given over to anything not directly related to productivity – allowing creative 'play time' can be particularly beneficial.

You don't have to go as far as some blue-chip bosses who have recently embraced the idea of the 'play at work' culture: blowing bubbles across the call centre, building a company football pitch or installing a games arcade in the canteen. But if you are a leader who wants to unearth those hidden nuggets of ideas in your business, try these practical tips gathered from the creativity experts.

To read the rest of the article you'll need to register a free MyCustomer.com account

With your free account you'll have access to all the articles, get downloads from our extensive library quickly, receive weekly CRM technology and strategy email bulletins and it only takes a minute to set one up,
click here to register

If you've already a member and have forgotten your details click here for a reminder

Create your free account

  • Access all articles in full
  • View multimedia
  • Receive email bulletins
  • Private messaging
Register now

Login

Forgotten your password?