Aspect integrates social media into the contact centre with new tool
Posted by Rachel Fielding in Customer experience, Social CRM on Wed, 17/08/2011 - 01:04
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Customer contact software provider Aspect has launched a new tool to help businesses turn social media engagements into productive customer dialogues, creating a positive experience and delivering significant business value.
Aspect Social Media Channel Integration allows organisations to manage their interactions with today’s hyper-connected consumers who increasingly rely on social media not only to communicate with peers but to seek answers about products and services.
The new tool from Aspect uses workflow technology to integrate social media into the contact centre as another customer communication channel.
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